4 Benefits of Hiring an IT Support Specialist

by ASG
4 Benefits of Hiring an IT Support Specialist

Do you feel like you spend half of your workday dealing with technology and IT problems?

Are you concerned that your company is facing productivity losses as a result of outdated software, site downtime, and even potential security threats?

Would you just feel more comfortable knowing that IT help and support is always available when you need it — not just during the hours of 9:00-5:00?

If so, then it sounds like you’re already in the market for an IT support specialist.

But why is outsourcing your IT services such a smart idea, and what kinds of benefits will doing so bring to your team?

In this post, you’ll find out. Keep reading to learn why now is the time to hire an outside IT support specialist — and where you can find the top services for your business.

1. Help Is Available 24/7

When your website goes offline or your information has been hacked, you don’t just face increased security risks.

You’ll likely also deal with some serious revenue losses.

After all, recent statistics show that companies lose an average of $70 million each year thanks to under eight hours of website downtime.

Especially if you’re a smaller business, anything less than 99% uptime just isn’t acceptable. Of course, you also know that cybercriminals and other tech problems don’t happen exclusively during office hours.

You need an IT support specialist that can help you to handle any tech issue as soon as it happens. When you work with a team of IT professionals, you’ll be able to get your site back up and running in no time.

You’ll also receive immediate answers to all of your tech questions. This way, you won’t have to keep your customers waiting or lose valuable selling time because you’re struggling to understand new software.

Instead, you’ll be able to stay on top of — or even ahead of — your schedule, whether or not you’re in the office.

2. The Latest Tech Developments

Another benefit of hiring an IT support specialist?

You’ll always have access to the latest developments in technology.

This means you’ll get more effective and efficient software, your updates will be installed in real time, and that your business will implement the latest tech trends into your overall business strategy.

This won’t only help you to outpace your competitors. It will also increase the overall productivity levels within your office.

Plus, with everything else you have to get done in a day, you don’t have the time to research the latest trends in IT or read up on the next big security threat within your industry.

Your business’s technology and security measures, however, are too important to become an afterthought or something that you only seek to improve when you “have time.”

When you hire someone whose sole job it is to anticipate problems and increase the efficiency of your current tech strategy, however?

You’ll always ensure you’re several steps ahead of everyone else. We’re willing to be that you’ll see your sales numbers improve in the process, as well.

3. Increased Security

It’s official: data breaches and website hacks are happening at a more rapid pace than ever before.

While a data breach is a problem for any business, it can be especially disastrous for a smaller one. When your customers’ sensitive information is hacked, you’ll lose consumer confidence in your brand. This means that the reputation of the business you’ve spent years building could take a serious tumble.

In fact, over 60% of companies that are hacked in some way go out of business within half a year.

When you hire an IT support service, you’ll get access to the latest updates in security measures. Your IT specialist will also monitor your website for suspicious activity and likely prevent a breach from happening in the first place.

Remember, the sooner you can identify a potential security threat, the sooner you can contain it.

Of course, if the worst does happen and you are hacked, having an IT support service on your side can make all the difference.

They’ll run daily — even hourly — backups of all of your website and company data. This way, you can have your site back up as soon as possible, without having to negotiate with a cybercriminal.

4. More Time To Devote To Your Business

Of course, one of the biggest benefits of hiring an IT support service is that it allows you to have more time to focus on growing your company.

When you’re not worrying about having to update your software, mitigate security threats, and figure out how to run a new program? You’ll be able to worry about what really matters, like meeting with your clients, expanding your market, and properly training your employees.

The right technology and outsourced IT resources can also help you to save some serious cash on your overall operating expenses.

Since you won’t have to spend money on training and even a full-time salary and benefits for outsourced IT services, you can allocate that cash towards growing your business and expanding your product/service line.

Ready To Hire An IT Support Specialist?

We hope that this post has helped you to understand just a few of the many reasons why hiring an IT support specialist is the right move for your company.

Not only will you have more time to devote to your business. You’ll also save money on operating costs, increase your security and site uptime, and always have help on hand when you need it.

Of course, the quality of the IT service and support you receive is what really makes all the difference.

When you’re looking for the best, get in touch with us.

We can’t wait to help you to streamline your business, increase productivity, and strengthen your relationships with your clients.